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Total Quality Management: A Cross Functional Perspective(English)

(Paperback)

Farshad Rafii, Ashok Rao, John Martin , Lawrence P. Carr, Ismael Dambolena,

John Wiley & Sons Inc (Publisher)

Published

1996

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Economics, Finance, Business and Management Business and Management Management and management techniques Quality Assurance (QA) and Total Quality Management (TQM)

By: Farshad Rafii, Ashok Rao, John Martin , Lawrence P. Carr, Ismael Dambolena | Publisher: John Wiley & Sons Inc | Released: 20 Mar 1996

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The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.