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Cover of Perspective Taking, Empathy and Problem Solving in Service Failure and Recovery Efforts: The Impact on Customer Satisfaction, Loyalty and Negative Wor

Perspective Taking, Empathy and Problem Solving in Service Failure and Recovery Efforts: The Impact on Customer Satisfaction, Loyalty and Negative Wor

(Paperback)

Medha R. Sasane,

Proquest, Umi Dissertation Publishing (Publisher)

Published
2011
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Society and Social SciencesSociology and anthropologySociology

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