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Cover of It Service Operations Management Guide - Your Complete Guide to Managing an It Service Operation with Incident Management, Event Management, Problem M

It Service Operations Management Guide - Your Complete Guide to Managing an It Service Operation with Incident Management, Event Management, Problem M

(Paperback)

Claire Engle, Jackie Brewster,

Emereo Pty Ltd (Publisher)

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A professional technical roadmap to ITIL® V3 Framework IT Service Operations Management (Incident, Event, Problem & Access Management, plus Request Fulfilment) with 34 templates & design documents for organizational assessment & implementation.

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