Difficult Conversations: How to Discuss What Matters Most
(Paperback)
Roger Fisher, Douglas Stone, Bruce Patton, Sheila Heen,
Penguin Books Ltd (Publisher)
Published
2011
Reviews
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(Paperback)
Roger Fisher, Douglas Stone, Bruce Patton, Sheila Heen,
Penguin Books Ltd (Publisher)
Ships within 1-2 days
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
